Frequently Asked Questions
Can I request a sample before placing a bulk order?
Yes, we provide samples so you can evaluate the quality firsthand. We are confident our products will meet your expectations for long-term cooperation.
Do you provide a full product catalog?
Certainly. We can provide a comprehensive catalog and recommend the most suitable door and window options based on your specific requirements.
What are the standard payment terms?
For standard orders, we require a 30% deposit to begin production, with the remaining 70% balance due before shipment. Small orders may require full payment upfront.
Do you support OEM/ODM services for custom branding?
Yes, we operate our own factory and fully support OEM and ODM services. You can provide your branding and packing details, and our team will provide the necessary technical drawings.
What is the typical lead time for production?
Production generally takes 21 to 30 days after receiving the deposit. If you have an urgent schedule, please let us know, and we will do our best to accommodate your timeline.
Can the door specifications be customized?
Yes, all our products including dimensions, colors (Black, White, Wood, Grey, Brown), and materials can be fully customized to meet your project needs.